Long-Term Care Ombudsmen are advocates for residents of nursing homes, board and care homes, assisted living facilities, and similar adult residential facilities. Ombudsmen work to resolve problems of individual residents and to bring about changes at the local, state, and national levels that will improve the quality of life.

What are the responsibilities of the Ombudsman?
• Identify, investigate, and resolve complaints made by or on behalf of residents • Provide information to residents about long-term care services • Educate and inform consumers and the general public regarding issues and concerns related to long-term care • Advocate for changes to improve residents’ quality of life and care

How do I contact a Long-Term Care Ombudsman?
The phone number for the local Ombudsman office and the Statewide CRISISline number is 1-800-231-4024. This CRISISline is available 24 hours a day, 7 days a week to take calls and refer complaints from residents. In addition, information is available at The California Department of Aging

How much does it cost to use Ombudsman services?
The Long-Term Care Ombudsman Program is a free and confidential service.